Customer Service Representative (Redmond)
Company: Glassybaby LLC
Location: Redmond
Posted on: March 15, 2026
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Job Description:
Description: Be the ambassador of glassybaby to the customer by
providing excellent customer service to customers who contact
glassybaby via phone and/or email. Requirements: Primary Duties:
Answer glassybaby customer service phone lines in a timely and
professional manner. Treat all customers equally and provide
consistent, attentive service. Respond to voicemails left on the
customer service line within 24 hours. Assist customers with
questions, issues, and order support. Respond to customer service
emails within 24 hours. Respond and manage tickets in HappyFox.
Manage FedEx claims & replacements. Document common or recurring
issues and communicate them to relevant stakeholders. Help
facilitate mail exchanges in Redmond. Communicate with customer
trends or escalations to the Customer Service Manager as needed.
Act as an amiable, informed, and helpful representative of the
glassybaby brand. Adjust duties and schedules as needed during the
holiday season. Demonstrate clear verbal and written communication
skills. Be a self-starter who is proactive and detail oriented.
Provide kind, courteous, and empathetic customer service. Build
rapport and meaningful connections with customers. Willingness to
learn and adapt to new technology and platforms. Ability to
navigate tense or high-pressure situations with professionalism and
grace. Affinity for color and design to assist customers with
product selection. Ability to assist the etching department with
order facilitation as needed. Strong organizational skills and
accurate record keeping. Retail sales experience required.
Measurements of Performance (ongoing): Delivery of efficient,
friendly, and responsive customer service. Effectively represents
and promotes the glassybaby brand and customer experience.
Demonstrates thorough knowledge of glassybaby’s mission, product
creation process, and giving programs. Maintains high levels of
customer satisfaction and positive customer feedback.
Education/Experience/Certifications/Licenses: High school diploma
or equivalent (GED) Shopify experience a plus Knowledge, Skills,
and Abilities: Clear verbal and written communication skills.
Retail and/or Customer Service Experience Preferred. Self-starter
and proactive. Kind and courteous customer service skills. Ability
to create rapport with customers. Physical Demands: Ability to
regularly lift-up to 35 pounds and rarely lift to 50 pounds.
Frequent standing, walking and sitting. Must be able to work in
conditions that are impacted by weather and climate. Must be able
to speak, hear read and write well enough to conduct conversations.
Vision abilities are critical and include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Must be able to work in an environment where noise
level is usually moderate. Frequent use of hands to finger, handle,
or feel; must be able to frequently reach with hands and arms;
below, at and above the waistline Benefits Medical/Vision, Dental,
STD and paid life insurance 401K with a Match Voluntary life
insurance HSA and FSA options PTO and floating holidays, 4 holidays
paid Employee Discount AccessPerks Compensation details: 21.3-22.5
Hourly Wage PI2e9ffe337c69-38003-39935997
Keywords: Glassybaby LLC, South Hill , Customer Service Representative (Redmond), Customer Service & Call Center , Redmond, Washington
