Business Relationship Management & FinOps Lead

Company: Disneyland Hong Kong
Location: Seattle
Posted on: May 26, 2025

Job Description:

Business Relationship Management & FinOps LeadDepartment/Group Description:On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. The Enterprise Technology mission at Disney is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. We drive Disney's competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence!You will be part of the Cloud & Data Transformation Engineering organization Disney Entertainment & ESPN Technology FinOps Team, that provides next-level cloud and data services to unleash digital magic for Disney supports cloud cost management and optimization across our most critical technology partners. We use modern technologies, design patterns, culture, and organizational alignment to enable teams to seamlessly ship content, products, and magical experiences better, faster, safer, and happier. Our mission is to optimize costs, nurture critical partner relationships, and drive efficiency through innovative processes. We are dedicated to pioneering transformative solutions that uphold financial prudence, foster collaboration, and empower sustainable growth for all of Disney Entertainment & ESPN Technology from within Engineering Services.Responsibilities of the Role:The cloud first strategy has driven extreme growth across the cloud providers, platforms, and tools used across the enterprise to deliver Disney experiences and as such, this position is focused on the following business areas:

• Cloud Provider Billing and Allocation
• Financial Forecasting, Data Cost Analysis, and Reporting
• Cloud Enablement and OptimizationBilling and Allocation:
  • Support Data Engineering team during monthly invoice processing and validation across all billing sources (10+), inclusive of appropriate chargeback and credit allocation
  • Work closely with Disney segments and third-party cloud providers on billing issue resolution
  • Consult with non-cloud product owners when billing issues arise
  • Partner with Engineering to accurately forecast cloud spend and make re-forecast adjustments as priorities and milestones change
  • Collaborate with delivery teams to estimate cloud cost impact of new feature launches
  • Build cloud cost models to drive strategic decision making
  • Be involved end-to-end on top cloud decisions; partner with internal and external stakeholders, provide analysis and presentations to communicate insights
  • Triage and investigate cloud cost anomalies by identifying drivers and engaging service owners
  • Drive new billing vendor intake and onboardingReporting:
    • Analyze cost and usage trends and present recommendations for cost optimization.
    • Support ad-hoc reporting requests from leadership reporting asks as necessary based on FinOps datasets in Databricks
    • Own cloud billing and optimization reporting including creating self service queries and reports segment strategic partners can leverage to run efficiently
    • Analyze cloud cost data across various platforms to ensure cost-effectiveness and efficiency.
    • Partner with Cloud Vendors and Segment Strategic Partners to support training activities
    • Consult on cloud cost estimates including managing self service cloud cost calculators
    • Inform and partner with other areas of the organization on cloud financial practices and management.
    • Build cloud forecasting models to drive strategic decision making around feature launches, vendor negotiations, reduce cost, and more.
    • Act as a trusted advisor providing thought leadership on new cloud service provider optimization product launches
    • Provide cost optimization guidance to segments
    • Be a FinOps evangelist and work closely with product, business, technology, and finance to pursue cost optimization opportunities while enhancing business value
    • Educate and partner with other areas of the organization on cloud financial practices and financial responsibilities
    • Collaborate with vendor partners to utilize contractual benefits, included training and consulting credits
    • Participate in Quarterly Business Reviews (QBR's) to ensure vendor performance meets expectations
    • Leverage cost modeling during vendor negotiations to maximize value and support data-driven decisionsRequirements
      • Bachelor's degree in Business Administration, Finance, C omputer S cience, Economics, or Data Science , or equivalent
      • 7+ years of experience in a cloud business operations role, preferably in technology with an emphasis on forecast accuracy and cost optimization.
      • 6+ years experience in product engineering or data engineering
      • 5+ years cloud experience (AWS, Google, Azure)
      • 3+ years of experience in financial analysis and forecasting, preferably in technology or cloud
      • Proven ability to use data to build a narrative and tell a story
      • Deep knowledge of Excel (arrays formulas) and SQL (creating complex queries joining multiple datasets)
      • Both technically adept in multi-cloud strategies & technologies and highly skilled at building strong partnerships that to deliver critical organizational outcomes.
      • Excellent written and verbal communications; proven ability to develop and deliver presentations geared for Senior and Executive Management
      • Proficiency in analyzing large, complex financial data sets, extracting key insights, and translating them into actionable recommendations.
      • Strong analytical skills coupled with a creative mindset to craft compelling narratives from financial data, enhancing decision-making processes within the organization.
      • Experience with cloud application development platforms, tools and utilities
      • Experiencing managing multiple engineering projects across public and private cloud solutions
      • Ability to work with large data sets for analysis and interpretation of business results
      • Prioritizes work effectively, making tradeoffs as necessary
      • Exercises good judgment when faced with risk, blockers, or tradeoffs
      • Datae driven and manages to deliverables.
      • Ability to work cross-functionally with other functions, such as finance, designers, product managers, data scientists, engineers, or SRE, to deliver drive projects to completion products
      • Positive can-do partnership attitude while working with teams, cross-functional teams and cross-functional business units
      • Must be detail oriented, self-organized, and capable of simultaneously tracking multiple issues of varying complex priorities
      • Strong principles of financial analysis
      • Exercises good judgment when faced with risk, blockers, or tradeoffs
      • Leverage accurate documentation, best practices, and creative problem solving
      • Deep empathy for customer stakeholder requirements - both the goods and the bads
      • Ability to dive deep and validate dataPreferred:
        • Consulting experience, preferred
        • Experience using Databricks
        • Experience in strategic sourcing, procurement, vendor management
        • Experience using Databricks, Snowflake, Looker , or other Business Intelligence / visualization tooling
        • Certification from The FinOps Foundation
        • Expert knowledge of or certification from third-party cloud providers (i.e. AWS, Google, Azure)------------:Department/Group Description:On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. The Enterprise Technology mission at Disney is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. We drive Disney's competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence!You will be part of the Cloud & Data Transformation Engineering organization Disney Entertainment & ESPN Technology FinOps Team, that provides next-level cloud and data services to unleash digital magic for Disney supports cloud cost management and optimization across our most critical technology partners. We use modern technologies, design patterns, culture, and organizational alignment to enable teams to seamlessly ship content, products, and magical experiences better, faster, safer, and happier. Our mission is to optimize costs, nurture critical partner relationships, and drive efficiency through innovative processes. We are dedicated to pioneering transformative solutions that uphold financial prudence, foster collaboration, and empower sustainable growth for all of Disney Entertainment & ESPN Technology from within Engineering Services.Responsibilities of the Role:The cloud first strategy has driven extreme growth across the cloud providers, platforms, and tools used across the enterprise to deliver Disney experiences and as such, this position is focused on the following business areas:
          • Cloud Provider Billing and Allocation
          • Financial Forecasting, Data Cost Analysis, and Reporting
          • Cloud Enablement and Optimization
          • Vendor ManagementBilling and Allocation:
            • Support Data Engineering team during monthly invoice processing and validation across all billing sources (10+), inclusive of appropriate chargeback and credit allocation
            • Work closely with Disney segments and third-party cloud providers on billing issue resolution
            • Consult with non-cloud product owners when billing issues arise
            • Partner with Engineering to accurately forecast cloud spend and make re-forecast adjustments as priorities and milestones change
            • Collaborate with delivery teams to estimate cloud cost impact of new feature launches
            • Build cloud cost models to drive strategic decision making
            • Be involved end-to-end on top cloud decisions; partner with internal and external stakeholders, provide analysis and presentations to communicate insights
            • Triage and investigate cloud cost anomalies by identifying drivers and engaging service owners
            • Drive new billing vendor intake and onboardingReporting:
              • Analyze cost and usage trends and present recommendations for cost optimization.
              • Support ad-hoc reporting requests from leadership reporting asks as necessary based on FinOps datasets in Databricks
              • Own cloud billing and optimization reporting including creating self service queries and reports segment strategic partners can leverage to run efficiently
              • Analyze cloud cost data across various platforms to ensure cost-effectiveness and efficiency.Cloud Enablement
                • Partner with Cloud Vendors and Segment Strategic Partners to support training activities
                • Consult on cloud cost estimates including managing self service cloud cost calculators
                • Inform and partner with other areas of the organization on cloud financial practices and management.
                • Build cloud forecasting models to drive strategic decision making around feature launches, vendor negotiations, reduce cost, and more.
                • Act as a trusted advisor providing thought leadership on new cloud service provider optimization product launches
                • Provide cost optimization guidance to segments
                • Be a FinOps evangelist and work closely with product, business, technology, and finance to pursue cost optimization opportunities while enhancing business value
                • Educate and partner with other areas of the organization on cloud financial practices and financial responsibilitiesVendor Management
                  • Collaborate with vendor partners to utilize contractual benefits, included training and consulting credits
                  • Participate in Quarterly Business Reviews (QBR's) to ensure vendor performance meets expectations
                  • Leverage cost modeling during vendor negotiations to maximize value and support data-driven decisionsRequirements
                    • Bachelor's degree in Business Administration, Finance, C omputer S cience, Economics, or Data Science , or equivalent
                    • 7+ years of experience in a cloud business operations role, preferably in technology with an emphasis on forecast accuracy and cost optimization.
                    • 6+ years experience in product engineering or data engineering
                    • 5+ years cloud experience (AWS, Google, Azure)
                    • 3+ years of experience in financial analysis and forecasting, preferably in technology or cloud
                    • Proven ability to use data to build a narrative and tell a story
                    • Deep knowledge of Excel (arrays formulas) and SQL (creating complex queries joining multiple datasets)
                    • Both technically adept in multi-cloud strategies & technologies and highly skilled at building strong partnerships that to deliver critical organizational outcomes.
                    • Excellent written and verbal communications; proven ability to develop and deliver presentations geared for Senior and Executive Management
                    • Proficiency in analyzing large, complex financial data sets, extracting key insights, and translating them into actionable recommendations.
                    • Strong analytical skills coupled with a creative mindset to craft compelling narratives from financial data, enhancing decision-making processes within the organization.
                    • Experience with cloud application development platforms, tools and utilities
                    • Experiencing managing multiple engineering projects across public and private cloud solutions
                    • Ability to work with large data sets for analysis and interpretation of business results
                    • Prioritizes work effectively, making tradeoffs as necessary
                    • Exercises good judgment when faced with risk, blockers, or tradeoffs
                    • Datae driven and manages to deliverables.
                    • Ability to work cross-functionally with other functions, such as finance, designers, product managers, data scientists, engineers, or SRE, to deliver drive projects to completion products
                    • Positive can-do partnership attitude while working with teams, cross-functional teams and cross-functional business units
                    • Must be detail oriented, self-organized, and capable of simultaneously tracking multiple issues of varying complex priorities
                    • Strong principles of financial analysis
                    • Exercises good judgment when faced with risk, blockers, or tradeoffs
                    • Leverage accurate documentation, best practices, and creative problem solving
                    • Deep empathy for customer stakeholder requirements - both the goods and the bads
                    • Ability to dive deep and validate dataPreferred:
                      • Consulting experience, preferred
                      • Experience using Databricks
                      • Experience in strategic sourcing, procurement, vendor management
                      • Project management experience
                      • Experience using Databricks, Snowflake, Looker , or other Business Intelligence / visualization tooling
                      • Certification from The FinOps Foundation
                      • Expert knowledge of or certification from third-party cloud providers (i.e. AWS, Google, Azure)
                        The hiring range for this position in Santa Monica, CA is $126,400 to $169,500 per year and in Seattle, WA and NYC is $132,500 to $177,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.Disability Accommodation for Employment ApplicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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Keywords: Disneyland Hong Kong, South Hill , Business Relationship Management & FinOps Lead, Executive , Seattle, Washington