Sr AI Strategy Manager

Company: T-Mobile USA, Inc.
Location: Bellevue
Posted on: May 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Sr AI Strategy Manager is accountable for leading the success of T-Mobile's AI-powered products, platforms, and experiences. This role involves the identification of the intersection of unmet customer needs (opportunity), technical feasibility, business objectives, funding availability, and cross-functional stakeholder leadership to deliver against the opportunity.

The Sr AI Strategy Manager leverages deep problem-solving and analytical skills to effectively frame complex problems, present thoughtful recommendations, and guide strategic and operational decisions impacting business growth. This role takes lead on bringing stakeholders together to gain cross-functional alignment and develop a business strategy that is executable. This role uses data from internal and external sources to perform detailed analysis, identify trends and define fields of opportunity for the line of business/function. The Sr AI Strategy Manager communicates complicated data, logic, and solutions in a clear and concise manner. The Sr AI Strategy Manager works cross-functionally at all levels, including senior leadership, to drive strategy adoption and execution. This role uses a data-driven approach when collaborating across teams to influence change and shape business growth.

This role requires leadership, customer empathy, strategic thinking, and analytical expertise to build the strategy behind AI-powered platforms that deliver contextual and personalized interactions to drive growth to the business and positively impact customer experience.

This role will also support Service Strategy Team to align with the Care CoE vision and objectives to harness technology, data-driven insights, and customer experience design principles to transform service experience, meeting customers' contextualized needs proactively and efficiently, in ways that drive trust, value, and loyalty.

Job Responsibilities:

• Provides leadership around the strategic vision of the business unit and/or function. Leverages a hypothesis-based approach to structure and perform analyses, extract and analyze data, and tackle ambiguous and complex problems. Translates analysis into meaningful business insights. Builds potential options and actionable recommendations around those insights to drive strategic decisions. Generates recommendations for the long-term strategy of AI-driven products; providing input to road map prioritization.
  
• Takes a leading role in projects. Fosters internal partnerships across teams to develop a comprehensive understanding of critical business needs identifies key issues, and structures problem-solving approaches accordingly. Effectively collaborates and communicates cross-functionally to build buy-in and influence strategic vision.
  
• Constructs executive-level presentations, crafting a strategic story out of the numbers to present complex analytical findings in a clear, concise, and decision-impacting manner. Influences leadership through fact-based analysis.
  
• Builds financial and other decision-making models. Utilizes models to perform scenario and sensitivity analysis to enhance decision making across a range of options. Synthesizes recommendations for prioritization of resources to all levels of the organization.
  
• Mentors and advises more junior-level team members on best practices. Maintain up-to-date knowledge of strategic frameworks, industry trends, and corporate and customer drivers in order to improve, re-engineer or maintain company performance.
  
• Provides professional development mentorship to other team members. Guides other resources in story-telling through numbers and demonstrates a continuous learner mindset with a passion for AI, personalization, and intelligent automation.
  
• Use strong analytical approach with the ability to connect information between data, insights, and customer behavior for the purpose of identifying strategic opportunities.
  
• Develop and implement innovative and out of box solutions. Proactively identify and predict future challenges to drive strategic initiatives, ensuring the organization stays ahead of industry trends and consistently exceeds goals.
  
  
  Education and Work Experience
  
  • Bachelor's Degree Finance, Economics, Engineering, Statistics or related field (Required)
    
    • Master's/Advanced Degree MBA - Finance, Strategy, Economics (Preferred)
      
    • 7-10 years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations. Required
      
    • 7-10 years Experience analyzing and interpreting complex data sets. Required
      
    • 7-10 years Project management. Experience managing projects independently, engaging and getting buy-in from stakeholders, and creating roadmaps and project plans. Required
      
    • Management consulting, corporate strategy, and AI Platform experience in a telecommunications environment preferred. Preferred
      
    • 7-10 years of experience in AI strategy, digital transformation, or Customer Experience innovation roles. Preferred
      
      
      Knowledge, Skills and Abilities:
      
      • Proven track record of implementing AI/ML-driven initiatives within large-scale enterprise platforms, such as Pega Customer Decision Hub (CDH). (Required)
        
      • Strategy Ability to frame problems, use strategic frameworks, and develop strategies that translate business objectives into AI-driven solutions leveraging AI platforms (Required)
        
      • Strong communication skills to articulate complex AI concepts in a business-friendly way (Required)
        
      • Business Acumen Business Model: Knowledge and understanding of business models, pricing strategies, channel management (Required)
        
      • Financial Analysis Ability to build financial models and develop qualitative analysis, perform sensitivity analysis (Required)
        
      • Project Management Ability to be forward thinking and lay out thoughtful and achievable project plans in a disciplined manner. Understand how to engage others and what information and data are needed to achieve goals (Required)
        
      • Communication Ability to synthesize analysis into succinct, executive-ready written, visual, and verbal communications. Ability to articulate the rationale and present in front of senior leaders (Required)
        
      • Strategic Thinking Critical Thinking: Ability to think through complex problems with proven ability to lead cross-functional teams including data science, engineering, business stakeholders, and product managers. (Required)
        
      • Wireless Technologies Wireless and technology industry: Knowledge of the wireless / telecom industry and technology sector (Preferred)
        
      • Ability to identify and prioritize AI use cases with measurable ROI while working in an agile environment and driving initiatives from pilot to scale (Preferred)
        
      • Deep understanding of Pega CDH capabilities or other AI platforms, adaptive models, predictive analytics, and decisioning strategies. (Preferred)
        
      • Experience supporting AI/ML integration and enhancements into frontline tools used in a contact center environment. (Preferred)
        
        
        Licenses and Certifications:
        
        • Pega or other AI Platform Certification (Preferred)
          
          
          
          • At least 18 years of age
            
          • Legally authorized to work in the United States
            
          • Travel:
            Travel Required (Yes/No):Yes
            
            DOT Regulated:
            DOT Regulated Position (Yes/No):No
            Safety Sensitive Position (Yes/No):No
            
            
            Base Pay Range: $98,900 - $178,400
            
            Corporate Bonus Target: 20%
            
            The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
            
            At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
            
            At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
            
            Never stop growing!
            As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
            
            T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
            
            Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., South Hill , Sr AI Strategy Manager, IT / Software / Systems , Bellevue, Washington