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Usability Researcher

Company: eXcell, a division of CompuCom Systems, Inc.
Location: Redmond
Posted on: February 24, 2021

Job Description:

Find out why e X cell is the employer of choice for contractors! Join e X cell and enjoy our generous employee benefits! Our high-visibility client is looking for a researcher to conduct iterative, evaluative customer research in the complex product domain of cloud computing and related services.As a Design Researcher on the team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, and engineers to drive customer feedback and research findings into future iterations of the product.In this role, you will be expected to employ some research methodologies including moderated and unmoderated usability studies, interviews, and surveys.Responsibilities:

  • Define and execute appropriate qualitative research methods including but not limited to field research, surveys, lab studies, remote testing, and A/B tests
  • Conduct independent research on multiple aspects of products and experiences
  • Deliver actionable research findings to your counterparts on time and with quality
  • Communicate, defend, and build consensus around your research and how it informs design
  • Document and present recommendations and point of view based on research and analysis
  • Work with the supervising Design Researcher or Manager in identifying and addressing critical usability issues Qualifications:
    • A minimum of a BA or MA / MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or a related field
    • 2+ years of experience conducting experimental research on software products and driving tangible outcomes with product teams
    • Enterprise experience a plus
    • Experience with running usability studies, interviews, and surveys
    • Understanding of the design process and how research can be leveraged at each phase
    • Track record of collaborating across multiple disciplines (design, engineering) to drive change into products
    • Proven ability to work within tight timelines and with excellent project management skills
    • Experience with Agile and Lean frameworks a plus
    • Demonstrated ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways
    • Strong oral and written communication skills as well as experience presenting to stakeholder audiences
    • Portfolio showcasing work experience required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, a division of CompuCom Systems, Inc., South Hill , Usability Researcher, Other , Redmond, Washington

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