Help Desk Lead Coordinator
Company: Staff Management SMX
Location: Tacoma
Posted on: April 20, 2024
Job Description:
The Help Desk Lead Coordinator will work as a member of a team and
interact daily with the Centralized Services Coordinators, other
Centralized Services Lead Coordinators, the Centralized Services
Operations Manager, and field office associates by providing
customer service and direction as needed. This position will report
directly to the Centralized Services Manager. Salary Range: The
salary for this position is anticipated to range between $16.50 -
$20.00 per hour. This range is a good-faith estimate, based on the
qualifications necessary for the position, including but not
limited to experience, training, and other considerations permitted
by law. Factors that may be used when making an offer may include a
candidate's skills and experience, the expected quality and
quantity of work, and internal pay alignment, as needed. Most
candidates will start in the bottom half of the pay range. In
addition to monetary compensation, we offer a competitive benefits
package. More details can be found by copying and pasting this URL
into your browser: https://bit.ly/24benefits Essential Job
Functions
- Directly supervise, coach, and mentor Group Leads and
associates
- Run pre-shift meetings
- Track and report daily attendance
- Track and report associate performance and conduct
- Assist with recruiting efforts, orientation, and training
- Assist with payroll approval and processing
- Complete regular safety checks and complete accident reports
Skills
- Supervisory and/or team management experience
- Ability to train, coach, and develop Coordinators
- Proven problem-solving and critical-thinking skills
- Goal-oriented and an excellent time manager
- Exceptional attention to detail
- Affinity towards PC's, software, systems, and technology
- Intermediate skills and experience in the Microsoft Office
Suite of products
- Overall understanding of web-based systems and
applications
- Ability to thrive in a team environment
- Ability to effectively communicate, verbally and in writing,
with customers and clients
- Professionalism when working in a corporate environment.
- Must maintain composure in high-pressure situations Experience
- High School diploma or GED, at least 2 years of related
experience
- Knowledge of MS Office software: Excel, Outlook, PowerPoint,
and Word
- Communications skills, both oral and written
- Strong interpersonal and customer service skills
- Exceptional attention to detail Our Culture We're in the
business of people, so support and teamwork are important to us. We
power some of North America's leading companies by putting people
to work in distribution, fulfillment, and manufacturing jobs. We'll
find you a place where you'll gain experience, knowledge, and
skills through hands-on learning, where you can succeed and grow,
and where your hard work will be recognized. People of all
personalities, backgrounds, and talents succeed with us. There's a
reason so many of our associates and employees stay with us for a
long time. We foster a diverse and inclusive culture where every
employee has an opportunity to contribute and grow while meeting
the changing needs of the marketplace. We take pride in what we do
because what we do matters - to our families, our communities, and
each other.
Keywords: Staff Management SMX, South Hill , Help Desk Lead Coordinator, Professions , Tacoma, Washington
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